PackSo Packaging Ltd (“PackSo”, “we”, “us”) respects your privacy. This policy explains what information we collect when you use packsopackaging.com, request a quote, or contact us, and how we handle it.
Information we collect
We collect information you provide directly, mainly when you submit a quote request or contact us by email.
- Contact details: name, email address, phone number, company or brand name, and city (when provided).
- Project details: packaging type, quantities, shipping region, timeline, budget, dimensions, materials, notes, and any artwork or dieline files you upload.
- Communications: messages you send us and our replies when preparing your quote or order.
How we use your information
We use your information to operate our business and respond to you. Specifically, we use it to:
- Review quote requests and send itemised quotes.
- Communicate about designs, samples, production, and delivery.
- Improve our website, products, and customer service.
- Comply with legal obligations and resolve disputes.
Legal bases (UK & EEA visitors)
Where UK GDPR or EU GDPR applies, we rely on: (a) performance of a contract or steps at your request before entering a contract (processing quote requests); (b) legitimate interests (operating and improving our services, responding to enquiries); and (c) consent where required (for example, if you opt in to marketing — we do not add you to marketing lists from a quote form alone).
How long we keep information
We retain quote and order information for as long as needed to provide our services, maintain business records, and meet legal or accounting requirements. Artwork files may be kept for reorders unless you ask us to delete them sooner.
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure; please avoid sending highly sensitive data unless we ask for it.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability or withdrawal of consent. To exercise these rights, contact us using the details below. You may also lodge a complaint with your local data protection authority.
International transfers
We serve customers in the UK, USA, and other regions. Your information may be processed in the UK or by service providers in other countries. Where required, we use appropriate safeguards for cross-border transfers.
Children
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.
Contact us
Questions about this policy or your data? Email sales@packsopackaging.com or write to PackSo Packaging Ltd, UK & USA operations (contact details on our website footer).
See also: Terms of Service